Customer is King, is our slogan when we are founded on 2003. All of our policies are based on fair and reasonable basis and our customer support team are trained to help our customers as much as possible.If you have any non-technical issue which is not solved by our customer service manager, you might contact our customer relation department senior manager you have any technical issue not solved or no solution over 48 hours, you might also contact our customer relation department to escalate for you.Before contact our customer relation department, please provide your name, order or account number, contact phone and trouble ticket number so that we can help you quickly.