Sales

Default solution folder, feel free to edit or delete it.

What is my billing cycle?
CIK billing cycle is based on calendar month. Your invoices are generated first day of each month to include the monthly fee of the current month plus the va...
Wed, 8 Mar, 2017 at 8:18 PM
How do I track my shipment?
All CIK shipment are provided tracking number which you can check from www.canadapost.ca for the status.
Wed, 8 Mar, 2017 at 8:19 PM
Do I receive monthly invoice?
At the beginning of every month, we will send you notice of invoice amount by email and also you can login into My CIK account to check invoice details.
Wed, 8 Mar, 2017 at 8:20 PM
Can I receive paper bill for my invoice?
Current we are only sending invoice and statement notices to all customers at the beginning of every month by email and you can always check detailed curren...
Wed, 8 Mar, 2017 at 8:20 PM
Can I get discount for processing fee if I pick up devices?
Sorry, due to the processing fee is to cover many different costs so we are not able to give discount. If a new customer wants to pick up the devices from an...
Wed, 8 Mar, 2017 at 8:21 PM
When CIK charge my first bill after my service activate?
Our Invoices are generated on the 1st day of every month, so your first bill will be billed from the activation date in the previous month to the end of thi...
Wed, 8 Mar, 2017 at 8:22 PM
Will I be notified by CIK once my term ends?
Some of CIK plans might have one year term which has been showing in the printed order when you signed up, therefore we will not notice you separately. Afte...
Wed, 8 Mar, 2017 at 8:23 PM
Do I need to return my hardware after I cancel my CIK service?
CIK provides two hardware options for customer to get CIK CPE:  1) Purchase or  2) Rental/Free Rental  If your service cancellation request is m...
Sat, 13 Jan, 2018 at 10:15 PM