Customer Service

Folder about Customer service aspects

What are the payment options for my monthly invoice?
You can visit My CIK portal to make a payment for your monthly invoice, or you might select the following options: Pay by Pre-Authorized Debit (PAD) fr...
Fri, 10 Mar, 2017 at 8:36 PM
When will my credit card be charged if I have selected pre-authorized credit card payment?
Your credit card will be charged on the second day of each month.
Fri, 10 Mar, 2017 at 8:37 PM
When would my bank account be charged if I have selected pre-authorized bank payment?
The monthly invoice amount will automatically be withdrawn from your bank account on the tenth (10th) of every month. Please make sure you have sufficient f...
Fri, 10 Mar, 2017 at 8:37 PM
When is the payment due date for my monthly bill?
Your monthly invoice payment due date is on the second (2nd) of the month. For the Pre-Authorized Debit (PAD) payment, if the 2nd falls on a weekend or publ...
Fri, 10 Mar, 2017 at 8:38 PM
Can I change my payment method?
Although PAD (Pre-Authorized Debit) and automatic credit card billing are the most popular payment methods selected by our customers, we also provide other p...
Fri, 10 Mar, 2017 at 8:39 PM
How long will it take to reconnect my service after my overdue invoice is paid?
If your service was suspended due to an unpaid invoice(s), the service would be restored within twenty four (24) hours once your payment is received. If an i...
Fri, 10 Mar, 2017 at 8:40 PM
Why am I charged late payment fee?
If you are not on an automatic payment method and your payment is not received by the first day of next month, a late payment charge of 1.5% will be added to...
Fri, 10 Mar, 2017 at 8:40 PM
If I have an unresolved technical issue, should I still pay my invoice?
Yes, please pay your invoice by your due date. A credit can be applied to your account depending the length of the service downtime. However if you have an o...
Fri, 10 Mar, 2017 at 8:41 PM
When can I get my service deposit back?
If you have paid a service deposit and you have switched to pre-authorized bank or credit card payment, you might contact our Customer Service Department to ...
Fri, 10 Mar, 2017 at 8:41 PM
When can I get the equipment deposit back?
If you signed up between January 1st, 2005 and December 31st, 2010, and have rented equipment, your equipment deposit can be returned if you upgrade the equi...
Fri, 10 Mar, 2017 at 8:42 PM