Customer Service
Folder about Customer service aspects
To convert your service from Cable to FTTN, a $65 service change fee will be charged once you agree to have service activated and you might need to get a FTT...
Fri, 10 Mar, 2017 at 8:59 PM
If you are moving and no longer need the service and your friend is moving into your residence, you can transfer your account to your friend instead of disc...
Fri, 10 Mar, 2017 at 9:06 PM
Yes. You can request to suspend your service with thirty (30) days notice in advance. However due to the high cost of installing cable or FTTN/DSL internet ...
Fri, 10 Mar, 2017 at 9:07 PM
You can request to add long distance package anytime, and be effective from first (1st) day of next month.
Fri, 10 Mar, 2017 at 9:07 PM
According to CRTC regulation, all Canadian phone numbers can be transferred between local companies and customers have the right to transfer their phone numb...
Fri, 10 Mar, 2017 at 9:10 PM
Click here
Fri, 10 Mar, 2017 at 9:11 PM
Usually the porting process takes about two to four (2-4) weeks from the date you authorized CIK to transfer the number. The porting process can also be del...
Fri, 10 Mar, 2017 at 9:12 PM
Due to complexity of the porting process, at least three (3) companies or more involved, so once the porting process started, it is not easy to stop. If yo...
Fri, 10 Mar, 2017 at 9:15 PM
Currently, customers do not need to pay any porting fee when the numbers are transferred between CIK network and another company.
Fri, 10 Mar, 2017 at 9:16 PM
If you want to transfer your CIK phone number to another company, you cannot request CIK to cancel the service, otherwise your porting request will be rejec...
Fri, 10 Mar, 2017 at 9:17 PM