Technical FAQ

Technical FAQ

Why I can not call outside but I can receive call?
First, please check if your telephone set is set as Pulse mode instead of Tone mode. Pulse mode it will not work. Second, if you have a router, please con...
Sat, 11 Mar, 2017 at 9:51 PM
Why I can call out but can not receive call?
If your new phone number is using first time, please use it to call your cell phone to see what number it displays. If you can not call back that number, ple...
Sat, 11 Mar, 2017 at 9:52 PM
Why after I transferred my number from another company to CIK, all my friends in that company can not call me?
This is because after your phone number has been transferred from your old company to CIK, your old company needs to remove it from their switch, otherwise ...
Sat, 25 Mar, 2017 at 7:10 PM
Why my CIK home phone has static noise?
Please check if your phone box has been connected to wall jack using a telephone cable; If you are using cordless phone, please check if it is running o...
Sat, 25 Mar, 2017 at 7:12 PM
Can I use CIK home phone outside CIK network?
Generally CIK home phone can be used anywhere in the world as long as it is connected to internet. However you might need to configure the interface to make...
Sat, 25 Mar, 2017 at 7:13 PM
How do I know my home phone number?
You can use your CIK home phone to call your cell phone and see what number is displayed, or you can login my CIK account to check the phone number.
Sat, 25 Mar, 2017 at 7:14 PM
Can I add 2nd phone number?
Yes. You can add 2nd phone number to your phone line at 5$ per month.
Sat, 25 Mar, 2017 at 7:15 PM
Can I get an overseas phone number?
Right now we can only provide local Canada phone number
Sat, 25 Mar, 2017 at 7:15 PM
How do I keep my existing phone number?
Your current phone number must be active with your existing phone company, then you can provide us with Authorization and phone bill to transfer it to us. U...
Sat, 25 Mar, 2017 at 7:28 PM
How do I make international call?
You need to dial 011 + country code + city code for international calls and 1+ area code +city code for US, Canada and Caribbean countries.
Sat, 25 Mar, 2017 at 7:30 PM