Technical FAQ

Technical FAQ

What should I do if I can not access some web sites?
Here are common steps for troubleshooting: Try to connect computer directly to modem to see if working or not (you need to reboot the modem when doing this...
Sat, 11 Mar, 2017 at 8:52 PM
How do I use my ciktel.net email?
We provide you two different ways to use your ciktel.net email.Via POP  You can send &receive at your home via your outlook, however if you bring your ...
Sat, 11 Mar, 2017 at 8:56 PM
How do I check my internet usage?
For Cable internet, currently we do not provide tool for monitor internet usage. For FTTN internet, you can login my CIK account to check daily usage.
Sat, 11 Mar, 2017 at 9:03 PM
Does CIK charge Dry Loop fee?
No. All of CIK internet already included dry loop charge so there is no extra charge.
Sat, 11 Mar, 2017 at 9:03 PM
How to install my modem - Cable Modem
DCM 475 DCM 425
Sat, 11 Mar, 2017 at 9:13 PM
How to install my modem - FiberLite Modem
HGA 800 Bell 2864
Sat, 11 Mar, 2017 at 9:15 PM
The lights on the modem are fine, but no internet on pc.
1.If you did not make any change, and change the connection behind the modem, probably the device behind the modem cannot get the IP from the Modem. Please ...
Sat, 11 Mar, 2017 at 9:22 PM
Why every time I open a page, it’s redirected to the Rogers Page
First confirm that you are using CIK modem, Probably the modem is not activated. Please confirm the MAC address and Serial Number, keep modem-pc, and call CI...
Sat, 11 Mar, 2017 at 9:23 PM
Why the on-site tech did not install the internet at designated location?
We put your “designated location” in the order, but they will check and judge whether it can be installed at that point, they will find out the best point to...
Sat, 11 Mar, 2017 at 9:24 PM
Why my internet is unstable?
1. Please try wired connection (modem-pc directly) and check, if it’s stable with wired connection, it’s not CIK issue, please check your Wifi router or Wifi...
Sat, 11 Mar, 2017 at 9:26 PM