CIK provides two hardware options for customer to get CIK CPE:
1) Purchase or
2) Rental/Free Rental
If your service cancellation request is made within 30 days from activation, you MUST return the hardware with original package within 7 days of the cancellation is requested for refund. Restocking fee will be applied if return without original package or missing parts. For rental/free rental option hardware purchase fee will be applied if hardware is not return as requested.If your cancellation is made after the period of CIK 30 days standard service warranty:
- For the purchased hardware, hardware return is not require and no any refund will be made (if service cancelled after 30 Days)
- For rental/free rental option, you must return hardware with all accessories within 7 days of the cancellation to avoid additional charge; or hardware purchase fee will be applied if hardware is not return as requested. If you wish to keep those hardware, you can notice us and original or discount price maybe available. To get know whether your hardware is purchased or rental/free rental, you can look at the plan details we shipped with the package prior to activation, or contact our 24/7 Customer service.