If your payment is declined, we will first contact you by email. If you do not respond within seven (7) days, we will contact you by phone. If we cannot reach you by phone by the twenty-fifth (25th) of the month and there is no service deposit on your account, your service will be suspended. If we still cannot reach you on the first (1st) day of the next month, and there is no service deposit on your account, your service will be disconnected. If you are aware and you cannot make your payment on time, it is very important to notify our Customer Service Department ahead of time.
What would happen if there is a problem with my payment or if my payment is declined? Print
Modified on: Fri, 10 Mar, 2017 at 8:42 PM
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