If you want to upgrade or downgrade the speed, a $25 charge will apply.In some cases, you might need to purchase/rent or no-rent new equipment, as it is a requirement for the new speed.
  • Ontario-R 18M or less upgrading to 25M or over - need to upgrade 2.0 modem to 3.0M modem
  • Ontario-C 10M upgrading to 20M or over - need to upgrade 2.0 modem to 3.0 modem
  • Videotron 10M or less upgrading to 15M or over - need to upgrade 2.0 modem to 3.0 modem
  • FTTN 15M or less upgrading to 25M VDSL - need to upgrade DSL modem to a VDSL modem