First please use the correct way to test your speed first as following:
  • Connect a computer to the modem directly using wired cable, please power off the modem and power it on;
  • Disable wireless on your computer and disable all download/upload software;
  • Open and select the close server to your city.

Please test in the morning, afternoon and evening, if all speed slow, please send the pictures to us and obtain a trouble ticket number.