Customer Service

Folder about Customer service aspects

Why would my porting request get rejected?
Here are most common issues why your request of transferring phone numbers is rejected: Your phone number(s) are not active with your current phone compan...
Fri, 10 Mar, 2017 at 9:17 PM
How to check ANI access number and charge schedule?
Click here
Fri, 10 Mar, 2017 at 9:19 PM
Can I call International destinations from My CIK Home Phone?
By default your long distance is disabled, you can ask our Customer Service Department to enable it. Once your long distance is enabled, you can dial 011 + c...
Fri, 10 Mar, 2017 at 9:20 PM
Do I have to return my hardware upon cancellation?
From January 1st, 2011, all of equipment required for CIK services is by purchase only. If you are within thirty (30) days warranty, please return the equip...
Fri, 10 Mar, 2017 at 9:21 PM
Where to return my equipment?
For residents of Ontario and Quebec, please return equipment to the Toronto shipping centre. For residents living in the rest of Canada, please return to Va...
Fri, 10 Mar, 2017 at 9:21 PM
How do I make a complain if I’m not happy with my service?
Customer is King, is our slogan when we are founded on 2003. All of our policies are based on fair and reasonable basis and our customer support team are tr...
Fri, 10 Mar, 2017 at 9:26 PM