Customer Service

Folder about Customer service aspects

Do I have to return my hardware upon cancellation?
CIK provides two hardware options for customer to use CIK CPE: 1) Purchase 2) Rental/Free Rental If you have made an Internet/TV/Home phone service cancell...
Tue, 23 Sep, 2025 at 2:42 PM
Where to return my equipment?
Equipment can be returned to one of the following offices: CIK Markham Office Address (for customers living in ON and QC): 241 Whitehall Dr, Markham, ON,...
Tue, 23 Sep, 2025 at 2:43 PM
How do I make a complain if I’m not happy with my service?
All of our policies are based on fair and reasonable basis and our customer support team are trained to help our customers as much as possible. If you have...
Tue, 23 Sep, 2025 at 2:44 PM
How do I convert my current CIK internet service to CIK SuperFibre service?
When CIK SuperFibre service is available in your area, we will contact you to arrange to upgrade to CIK SuperFibre of the same speed or higher. Old internet...
Tue, 23 Sep, 2025 at 2:28 PM