Customer Service

Folder about Customer service aspects

What would happen if there is a problem with my payment or if my payment is declined?
If your payment is declined, we will first contact you by email. If you do not respond within seven (7) days, we will contact you by phone. If we cannot rea...
Fri, 10 Mar, 2017 at 8:42 PM
How do I pay my monthly invoice?
At the 2nd day of every month we will send out email notice for your current invoice and you can check your detailed invoice online from my CIK portal, to ma...
Fri, 10 Mar, 2017 at 8:44 PM
How do I update my credit card online?
Please login at My CIK account and follow the directions. Click here
Fri, 10 Mar, 2017 at 8:44 PM
How do authorize CIK to charge my invoice via my bank?
Download the PAD form, print and sign it Attach a void cheque Scan both documents above and send to with your account ID, or mail to A...
Fri, 10 Mar, 2017 at 8:45 PM
Will CIK send any confirmation email or receipt when I make a payment by credit card?
A confirmation email will be sent to you once you make a credit card payment for an order payment or an online monthly invoice. However for a pre-authorized...
Fri, 10 Mar, 2017 at 8:46 PM
How does CIK refund me?
If your invoice or deposit was made by credit card, it will be refunded back to the credit card. If a payment was made by bank transfer, cheque or cash, a r...
Fri, 10 Mar, 2017 at 8:47 PM
How long does CIK complete refund?
For orders which are cancelled before any hardware is shipped, a refund would be done within five (5) business days. For orders with equipment already mail...
Fri, 10 Mar, 2017 at 8:47 PM
How do I convert my single service to bundle service?
If you want to upgrade your current single service to the 2in1 or the 3in1 bundle service, you can contact our Customer Service Department for plan changes. ...
Fri, 10 Mar, 2017 at 8:50 PM
What should I do if I need to move to a new address?
CIK offers service throughout Canada. If you are moving to another city, contact our Customer Service A $65 moving fee will be charged once you agree to ha...
Fri, 10 Mar, 2017 at 8:52 PM
How much should I pay for speed upgrade?
If you want to upgrade or downgrade the speed, a $25 charge will apply.In some cases, you might need to purchase/rent or no-rent new equipment, as it is a re...
Fri, 10 Mar, 2017 at 8:54 PM