CIK Telecom

If your payment is declined, we will first contact you by email. If you do not respond within seven (7) days, we will contact you by phone. If we cannot rea...

At the 2nd day of every month we will send out email notice for your current invoice and you can check your detailed invoice online from my CIK portal, to ma...

Please login at My CIK account and follow the directions. Click here

Download the PAD form, print and sign it Attach a void cheque Scan both documents above and send to care.cs@ciktel.com with your account ID, or mail to A...

A confirmation email will be sent to you once you make a credit card payment for an order payment or an online monthly invoice. However for a pre-authorized...

If your invoice or deposit was made by credit card, it will be refunded back to the credit card. If a payment was made by bank transfer, cheque or cash, a r...

For orders which are cancelled before any hardware is shipped, a refund would be done within five (5) business days. For orders with equipment already mail...

If you want to upgrade your current single service to the 2in1 or the 3in1 bundle service, you can contact our Customer Service Department for plan changes. ...

CIK offers service throughout Canada. If you are moving to another city, contact our Customer Service A $65 moving fee will be charged once you agree to ha...

If you want to upgrade or downgrade the speed, a $25 charge will apply.In some cases, you might need to purchase/rent or no-rent new equipment, as it is a re...