Customer Service
Folder about Customer service aspects
You can visit My CIK portal to make a payment for your monthly invoice, or you might select the following options:
Pay by Pre-Authorized Debit (PAD) fr...
Fri, 10 Mar, 2017 at 8:36 PM
Your credit card will be charged on the second day of each month.
Fri, 10 Mar, 2017 at 8:37 PM
The monthly invoice amount will automatically be withdrawn from your bank account on the tenth (10th) of every month. Please make sure you have sufficient f...
Fri, 10 Mar, 2017 at 8:37 PM
Your monthly invoice payment due date is on the second (2nd) of the month. For the Pre-Authorized Debit (PAD) payment, if the 2nd falls on a weekend or publ...
Fri, 10 Mar, 2017 at 8:38 PM
Although PAD (Pre-Authorized Debit) and automatic credit card billing are the most popular payment methods selected by our customers, we also provide other p...
Fri, 10 Mar, 2017 at 8:39 PM
If your service was suspended due to an unpaid invoice(s), the service would be restored within twenty four (24) hours once your payment is received. If an i...
Fri, 10 Mar, 2017 at 8:40 PM
If you are not on an automatic payment method and your payment is not received by the first day of next month, a late payment charge of 1.5% will be added to...
Fri, 10 Mar, 2017 at 8:40 PM
Yes, please pay your invoice by your due date. A credit can be applied to your account depending the length of the service downtime. However if you have an o...
Fri, 10 Mar, 2017 at 8:41 PM
If you have paid a service deposit and you have switched to pre-authorized bank or credit card payment, you might contact our Customer Service Department to ...
Fri, 10 Mar, 2017 at 8:41 PM
If you signed up between January 1st, 2005 and December 31st, 2010, and have rented equipment, your equipment deposit can be returned if you upgrade the equi...
Fri, 10 Mar, 2017 at 8:42 PM