Technical FAQ
Technical FAQ
Subscribe this service online by giving telephone number;Dial the following local number to make a call:Toronto Access Number
(416) 848-4945 (English)
(4...
Fri, 10 Mar, 2017 at 9:31 PM
When you are using CIK Cell phone long distance service, if you dialed the international number and press SEND, your first call to CIK access number will be...
Fri, 10 Mar, 2017 at 9:32 PM
CIK Cell phone long distance rate is the same as CIK home phone rate, please click here to check the rate.
Fri, 10 Mar, 2017 at 9:57 PM
Click here to login the Cell phone Long distance portal.
Fri, 10 Mar, 2017 at 9:59 PM
If your issue is not fixed by the agent who picked up your phone, a trouble ticket will be generated and you should get call normally within 24 hours (pleas...
Tue, 23 Sep, 2025 at 3:02 PM
Not all installation requires technician visit to complete the activation, if you have do not receive notice by phone and/or by email in advance, then there...
Tue, 23 Sep, 2025 at 3:02 PM
For new activation, activation might include on-site installation and backend provisioning, if after technician completed the installation visit and service...
Tue, 23 Sep, 2025 at 3:03 PM
Due to the complexity of different technical issues, we are trying to fix 90% issues within 48 to 72 hours. Our standard support processes are divided into...
Tue, 23 Sep, 2025 at 3:04 PM
We provide technical support in Chinese, English, French, Arabic, Hindi, Punjabi and Urdu. English language support - Monday to Sunday: 9am EST to 12am...
Tue, 23 Sep, 2025 at 3:05 PM