Technical FAQ

Technical FAQ

How do I make domestic calls in Canada?
You can dial 10 digits (area code + city code or 7 digits without area code for phone numbers with the same area code as your number.
Sat, 25 Mar, 2017 at 7:31 PM
Can I use third party long distance from my CIK home phone?
You can use CIK home phone to use third party calling cards to call long distance, however all of your 011 or 1+ long distance calls are going via CIK netwo...
Sat, 25 Mar, 2017 at 7:38 PM
When I’m moving, do I need to notice CIK?
If you are moving your home address if you are only using CIK home phone, you would not need to notice us. However you must login from my CIK account to cha...
Sat, 25 Mar, 2017 at 7:39 PM
Does CIK home phone support Fax?
We do support Fax but with the following limitation: Sending fax is supported within CIK network for major cities in Canada but generally Fax over IP is n...
Sat, 25 Mar, 2017 at 7:40 PM
Does CIK home phone support alarm system?
Yes. CIK phone system supports Alarm system, however there might be some wiring needs to be changed by either the alarm company or third party termor. Once ...
Sat, 25 Mar, 2017 at 7:40 PM
Does CIK home phone support ATM machine?
Yes. CIK home phone does work with ATM machine, however our phone service is for residential customers, therefore we do not recommend you to connect to an A...
Sat, 25 Mar, 2017 at 7:41 PM
Does CIK home phone support Buzz Code?
Yes. There are two types of Buzz code systems in Canada. If your Apartment supports opening door using a cell phone, then you can provide your CIK phone num...
Sat, 25 Mar, 2017 at 7:42 PM
How do I use 911?
CIK supports E911 and if you have emergency, you can dial 911 to get connected to the E911 centre. However you must make sure your home address registered wi...
Sat, 25 Mar, 2017 at 7:42 PM
Can I use a non-CIK phone box?
Currently we do not support customers to use own phone box to use CIK home phone service.
Sat, 25 Mar, 2017 at 7:43 PM
How do I install my CIK Home phone?
It is very simple to install CIK home phone. On each CIK home phone box, it has either Internet, WAN or DSL port, LAN port and phone ports. What you need to...
Sat, 25 Mar, 2017 at 7:43 PM