CIK Telecom

If your issue is not fixed by the agent who picked up your phone, a trouble ticket will be generated and you should get call normally within 24 hours (pleas...

Not all installation requires tech access, if you do not receive notice by phone and/or by email in advance, there would be no tech visit your home.

For new activation, because the activation might include on-site installation and backend provisioning, so the internet might not work till end of the day 23...

Due to the complexity of different technical issues, we are trying to fix 90% issues within 48 to 72 hours. Our standard support processes are divided to t...

We provide tech support 24/7 hours by English, French, Mandarin, Cantonese, Vietnamese, Hindi, Punjabi, Arabic and Urdu right now.

Because there are many different scenario for technical issues, many of them can not be fixed by on-site field technicians, so we would need to conduct trou...

If CIK tech support decides a CIK field support technician must be sent to have the issue fixed, it will be free of charge. However if CIK tech identifies th...

This applies to all active customers purchase equipment from CIK directly or account transferred from another customer or suspended accounts reactivated. Fo...

Cable internet refers to the high speed internet provided by CIK using TV cable. Cable internet is using 2.0 or 3.0 Cable modem.FTTN internet is Fiber To Th...

Because of the nature of internet, the maximum speed available depends on the line condition, distance to Central Office, Time of Day, Test method, routers,...