Technical FAQ
Technical FAQ
Here are common steps for troubleshooting:
Try to connect computer directly to modem to see if working or not (you need to reboot the modem when doing this...
Sat, 11 Mar, 2017 at 8:52 PM
We provide you two different ways to use your ciktel.net email.Via POP You can send &receive at your home via your outlook, however if you bring your ...
Sat, 11 Mar, 2017 at 8:56 PM
For Cable internet, currently we do not provide tool for monitor internet usage. For FTTN internet, you can login my CIK account to check daily usage.
Sat, 11 Mar, 2017 at 9:03 PM
No. All of CIK internet already included dry loop charge so there is no extra charge.
Sat, 11 Mar, 2017 at 9:03 PM
1.If you did not make any change, and change the connection behind the modem, probably the device behind the modem cannot get the IP from the Modem. Please ...
Sat, 11 Mar, 2017 at 9:22 PM
First confirm that you are using CIK modem, Probably the modem is not activated. Please confirm the MAC address and Serial Number, keep modem-pc, and call CI...
Sat, 11 Mar, 2017 at 9:23 PM
We put your “designated location” in the order, but they will check and judge whether it can be installed at that point, they will find out the best point to...
Sat, 11 Mar, 2017 at 9:24 PM
1. Please try wired connection (modem-pc directly) and check, if it’s stable with wired connection, it’s not CIK issue, please check your Wifi router or Wifi...
Sat, 11 Mar, 2017 at 9:26 PM